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Shipping & Returns Shipping & Returns
Shipping

The applicable shipping costs depend on the service and payment options that you choose during checkout and will be listed in your order confirmation mail as well.

If you like to add special handling or delivery instructions, please use the annotations box during checkout.

 

Payment

You will get a detailled invoice with stated VAT. In cases of warranty, this invoice is also your proof of purchase and you should keep it carefully.

Customers from countries outside the European Union do not have to pay german VAT. They still have to pay national VAT and custom duties for import. We always bill the net prices.

If your goods are sent to a delivery address within the EU, you have to pay german VAT at first. We can repay this as soon as you sent us the stamped export documents of the customs authorities with the original invoice.

Our registration number:  
  VAT-ID No.: DE 247 563 722

 

Bank Transfer

If you choose advance payment in foreign countries, please use our IBAN with the European Union! This leades to quicker transactions and lesser fees.
Please note that applying transfer fees must be payed by the issuer.

In case you did not receive our bank account details yet, please mail to iban@mywerk.com.

 

Cash on Delivery

In most European countries you can get a cash on delivery service from Germany (e.g. EU countries except Greece; plus Norway and Switzerland). Whether COD is availble for your country will be determined automatically during checkout.

 

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